So if you tried to pre-order Apple’s latest iPhones, their online store wasn’t prepared. Apple said their brand new models would be available at 12:01am PDT, early this morning.
Many couldn’t get through to the site until well after 2:00am PDT. The App for the Apple Store came back earlier but once you tried to order, you could only select Sprint, AT&T or Verizon and once you began the checkout process “not available” appeared. Those on T-Mobile were forced to choose the full Apple website and when they did, guess what? You got the same, “We’ll be back soon” or words to that affect, in several different languages, the same verbiage you were already getting on your computer browser. If you went to the T-Mobile site to order, the web page displayed a form to register for a reminder for when the preorders began. And when you dutifully filled out the form, you were promptly emailed that you would be notified, but that email never materialized.
Preorders through Verizon Wireless and AT&T started out OK but if you are a Sprint customer, its website was acting just like the Apple Store, down for many almost two hours after pre-orders were supposed to begin.
Anyone that is an unabashed, Apple devotee must have had a very frustrating experience. Those that did finally get a through the complicated ordering process, had to wait for their “Help Chat” that churned out several canned and live messages that gave you incorrect instructions and told you to call Apple Customer service which was too busy to take your calls.
Now you can bet Apple probably enjoyed another record demand for their new products, but you would think with all of their experience and knowing the popularity of the iPhone as their flagship product, they would have been better prepared.
Apple could and should do better!
What do you think?
Did you stay up all night, only to be disappointed and disgusted by the experience?
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